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- Troubleshooting
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Troubleshoot: Unable to Export Due to Chrome Pop-up Blocker
Unblock Popups for Exporting
Some offices may experience issues when exporting large batches of images, such as the FMX-18, due to Chrome's popup blocker. To fix this, it's recommended to allow popups from the office's SOTA Cloud, which will enable the export process to complete successfully.-
Allow pop-ups in Chrome:
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Open Chrome and go to Settings > Privacy and security > Site settings > Pop-ups and redirects.
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Toggle the "Blocked (recommended)" option to "Off".
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- Allow pop-ups in Edge:
- Open Edge and go to Settings > Cookies and site permissions > Pop-ups and redirects.
- Toggle the "Blocked (recommended)" option to "Off".