Troubleshoot: Sensor Auto Fire/Not Returning Images

Troubleshoot a possible hardware issue

A short in the sensor cable can lead to various issues with the sensor's functionality. For instance, bending the cable in one direction may result in the sensor not returning images, while bending it in the other direction could cause the sensor to auto-return an image without radiation exposure.

To test for a sensor cable problem, users can bend the cable along its entire length or wiggle it while plugged in to observe any unusual behavior, such as sensor auto-firing, failure to return an image, or the device manager intermittently recognizing the sensor.

Using extension cables or USB hubs in the office setup can also affect sensor performance due to weak power signals. To avoid this, it is recommended to refrain from using extension cables longer than 1ft and ensure that USB hubs have an external power source to adequately power each port without draining power from others.

Additionally, power management settings on a computer can impact sensor power supply, especially after prolonged periods of inactivity.

To prevent this issue, users can access the Device Manager, navigate to Universal Serial Bus Controllers, and disable power management options for any USB hub-related entries to ensure consistent sensor power supply.