--- title: 3D CTs Not Loading properly description: Tips to allow the CT to load on PCs it cannot load on. --- [Skip to content](https://help.sotacloud.com/3d-cts-not-loading-properly#main-content) English Show submenu for translations [Submit a Request](https://help.sotacloud.com/kb-tickets/new?hsLang=en) ![logo-black@1x](https://help.sotacloud.com/hs-fs/hubfs/logo-black@1x.png?width=475&height=119&name=logo-black@1x.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Request](https://help.sotacloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [SOTA Cloud Help & Support](https://help.sotacloud.com/?hsLang=en) 2. [Technical Guides](https://help.sotacloud.com/technical-guides?hsLang=en) 3. [SOTA Cloud General Support Guides](https://help.sotacloud.com/technical-guides?hsLang=en#sota-cloud-general-support-guides) # 3D CTs Not Loading properly ## Tips to allow the CT to load on PCs it cannot load on. If 3D CT images are not loading properly in SOTA Cloud, follow these steps to adjust your Chrome browser settings: **Solution** 1. Open a new tab in Google Chrome and navigate to: `chrome://flags` 2. Locate and configure the following settings: 1. **Override Software Rendering List**: Set to **Enabled.** 2. **Choose ANGLE Graphics Backend:** Set to **D3D11on12. \***If **D3D11on12** is not available, then choose **D3D11 WARP.** **![](https://help.sotacloud.com/hs-fs/hubfs/image-png-Apr-21-2025-08-34-07-3408-PM.png?width=670&height=194&name=image-png-Apr-21-2025-08-34-07-3408-PM.png)** ![](https://help.sotacloud.com/hs-fs/hubfs/image-png-Feb-19-2026-04-38-34-8110-PM.png?width=670&height=195&name=image-png-Feb-19-2026-04-38-34-8110-PM.png) 3. If D3D11on12 doesn't resolve the issue, try changing the ANGLE Graphics Backend to **OpenGL** instead. 3. After making changes, refresh the browser tab with SOTA Cloud. You may need to restart Chrome completely for the changes to take effect.   **Tips** The chrome://flags list is extensive, and the "Choose ANGLE graphics backend" option may be located further down the page. 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